At GrowPad, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website, products, services, and communications.
1. Information We Collect
We may collect the following information:
Personal identifiers: Name, email address, phone number, company name, job title, physical address
Account and transaction data: Service history, billing information, payment details
Technical data: IP address, browser type, device details, operating system, and website usage data
Marketing and communication data: Your preferences for receiving marketing and updates
Any other information you provide voluntarily through forms, surveys, chat, or email
2. How We Use Your Information
We process your information for:
Providing and managing our services
Communicating with you, including responding to inquiries
Sending updates, resources, and promotional materials (only with your consent where required)
Improving our website, services, and customer experience
Meeting legal, regulatory, and compliance requirements
3. Legal Basis for Processing (GDPR)
If you are in the EU/UK, we will only process your personal information where we have a lawful basis, such as:
Your consent
Contract performance
Legal obligation
Legitimate interests
4. Your Rights
Under GDPR, POPIA, and CCPA, you may have the right to:
Access, update, or delete your personal data
Withdraw consent at any time (without affecting prior lawful processing)
Object to or restrict certain processing
Request a copy of your data in a portable format
Opt out of the sale of personal information (we do not sell your data)
Lodge a complaint with a data protection authority
To exercise your rights, contact us at [Your Email Address].
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
Improve site performance and user experience
Understand how visitors use our website
Provide personalised content and marketing
You can manage or disable cookies in your browser settings.
6. Data Sharing and Third Parties
We only share your personal information with:
Service providers who assist in delivering our services (bound by confidentiality agreements)
Regulatory authorities when required by law
Business partners, but only with your explicit consent
7. International Transfers
If your information is transferred outside your country, we ensure it is protected through appropriate safeguards, such as contractual clauses or certified frameworks.
8. Data Security and Retention
We take technical, administrative, and physical measures to protect your information. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be posted here, with the “Last Updated” date noted.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, contact us at:
GrowPad
708 Church Street, Decatur, United States
info@grow-pad.com
Last Updated: 9 August 2025